Tailwind Apparel is a Canadian company based out of Vancouver BC.
We design our jackets in Vancouver and they are made in various part of the world.
Our mission with Tailwind along with providing the highest quality products is to giveback to our community.
When you see a child or even an adult look up at a plane flying by along with the smile and excitement that follows is incredible.
With every purchase you make a percentage is collected towards some of our initiative like Aviation Scholarship, Donation to Make A Wish Foundation, Hosting Charity Galas & Flight therapy for kids.
We plan to host events where we can collect donations towards making wishes come through along with provide Flight Therapy rides for kids with aviation interest.
In most cases, any customs or import duties are charged once the parcel reaches its destination country.
Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
Tailwind Apparel has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
We hold no responsibility for the payments of any duties & taxes are not included in the original purchase price.
We craft our new and highly demanded products in small batches. Therefore, pre-ordering your exquisitely crafted Tailwind Apparel piece will not only save you money, but it also allows our craftsman to work more seamlessly, thus retaining the high level of quality you have grown to expect. Once we complete your piece to our satisfaction, we will ship it to you by the estimated departure date. This way, our planet takes on less waste, and everybody wins!
Our ecological approach to production translates to limitations of how many products we can produce every month. Therefore, we can only scale so fast without compromising the quality of our products. For this reason, we schedule our production and release pieces on our website for pre-order with an estimated dispatch timeframe.
We have an exclusive 15% discount for Aviation Students, regardless of what stage of training you are in.
Email student@tailwindapparel.com with a copy of your license or student ID for discount code.
We only need to see the name associated with the order, you should blank any personal information.
Our mission with Tailwind along with providing the highest quality products is to build and nourish our aviation community.
When you see a child or even an adult look up at a plane flying by along with the smile and excitement that follows is incredible. We wanted to partner with organization that are thriving to deliver as many smiles as they can.
With every purchase you make portion is collected towards some of our initiative like Aviation Scholarship, Hosting Charity Galas & Flight therapy for kids.
We have a very special partnership with Make-A-Wish to help wishes for kids living with critical illnesses through our donations. Let’s take wish-granting to new heights together.
All sales at the Airshow are FINAL !!
Free Canada-wide shipping over $250. If you join TW rewards its free shipping for all First & Business Class members
Yes, we do! Shipping will be calculated at checkout.
Absolutely – priority and express shipping will be calculated at checkout.
We will not be responsible for any failed delivery attempts due to incomplete/wrong addresses. You will be responsible for any extra costs to salvage your shipment, if the shipping of your order faces such issues. Kindly ensure that you have entered the correct address.
You can make the payment through Credit Card. We use SSL secured Check out so you can make the payment without any worries.
We are a proudly Vancouver-based company and, therefore, all of our prices are listed in Canadian dollars.
We accept Visa, Mastercard and American Express, PayPal, Sezzle, ApplePay, Google Pay. Only one form of payment per order is possible.
We stand by our product & mission to make sure you love your TW items. Our return & exchange policy is set for 15 days of delivery.
If you are not satisfied with the item please send us an email at support@tailwindapparel.com or complete the return through RETURNS
We will make respond within 24 hours to resolve the inquiry. All refunds will be credited to the original form of payment upon inspection.
All returns must be unused or marked. Returns are subject to a restocking fee of 15% which is deducted from your refund, Calculated from the price paid by the customer at time of purchase.
Personalized or other customized product may not be returned for refund or exchange under any circumstances.
Marked down items cannot be returned for a refund, however it is possible to exchange or return these items for store credit if the product is not damaged.
Airshow sale items are part of the same policy as sale items.
All our regular orders are usually shipped within 8-12 business days. However, it can take up to 15 business days for your item to be shipped. We strive to minimize fulfilment time for our custom orders as well and usually dispatch made-to-measure orders within 4 weeks. However, due to different nature of all custom orders, it can sometimes take more or even less than the estimated time. Once the order is shipped, it usually takes 3-5 business days for the items to be delivered to your doorstep.
You can always check your order status. To check this, go in your account & check the status. If you have any questions email us at support@tailwindapparel.com.
Your tracking link will be able to provide up to date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, feel free to write us at support@tailwindapparel.com.
We want to sort out any issues with faulty items straightaway.
If you are not satisfied with the item please send us an email at support@tailwindapparel.com or complete the return through RETURNS
We’ll get back to you within 24 hours and once the details have been verified, will send you a replacement item as quickly as we can.
To cancel your order please email us at order@tailwindapparel.com with your order # and item name, If the product is still in processing stage we can immediately cancel it.
However if we have already shipped the item then we would have to process the item as a refund which involves a restocking fees and product inspection.
Tailwind Rewards is a loyalty program that rewards to level up your wardrobe with exclusive perks and redeemable discounts on future purchases. Anyone can join the program and start earning rewards points – all you need to do is create a Tailwinds account.
Subscribing to our emails does not automatically enroll you in the Rewards program. To join Tailwind Rewards, you need to create an account.
There are lots of ways to earn Rewards – learn more about them here. To earn points on purchases, make sure you are signed in to your account on our website before completing your purchase.
Points earned on a returned purchase will be deducted from your account. Your tier status may be affected as a result as well. If you used points for a discount on your purchase, those points will be returned to your account.
Yes, you can! Once you’ve logged in. Copy and share your personalized link or pick another preferred way to share. You’ll earn 500 points if they spend over $50 (before their discount)!
Sign in to your account to see your points balance.
You can redeem your points as soon as you have accumulated 300 points. Sign into your account and select “Tailwind Rewards” which allows you to generate a coupon with your points, then apply the discount code at checkout. This Coupon code can also be gifted.
You can also redeem your reward directly on the checkout.
Discounts earned through Tailwind Rewards cannot be combined with other discount codes. Discounts cannot be applied to shipping charges.
Your points expire 365 days after earning them along with your tier status will expire one year from the date you qualified for that tier, unless you meet that tier or a higher tier’s qualifying spend again within that year.
You can start using your points as soon as you collect 300 Points and only redeem 2000 at a time.
Tailwind Rewards has three tiers, based on qualifying spend and each tier offers certain benefits. The tiers are:
Economy – $0-$747 spend
Business Class – $748-$1,777 spend
First Class – $1,778+ spend
All new Rewards members start in the Economy tier and will move up when they meet the next tier’s qualifying spend. You need to be signed in to your account when you make purchases in order to get credit towards your tier status.
When you move into a higher tier, you will be in that tier for one year from the date you qualified, unless you meet that tier or a higher tier’s qualifying spend again within that year.
Sign in to your account to see what tier you are in and when it expires.
Free expedited shipping within Canada is offered to all Rewards members who spend $250+. You must be signed in to your account at checkout to receive your shipping benefit. Free shipping is not transferable, redeemable for cash or cash equivalents, and no adjustments for shipping charges will be made on previous purchases.
Copyright © 2022 Tailwind Apparel, All rights reserved.
Tailwind Apparel and our team members are grateful to operate, learn, and live on the unceded, ancestral, and occupied traditional Coast Salish lands of the sḵwxw̱ ú7mesh (Squamish), selíNlwN itulh (Tsleil-Waututh), and xwməθkwəyə̓m (Musqueam) Nations.
Copyright © 2022 Tailwind Apparel Inc, All rights reserved.
